Terms of Use

LECOM Event Center (“LECOM Event Center,” “we,” “us,” or “our”) is a live event venue located at 155 N Main St, Elmira, NY 14901. We provide event, venue, and marketing services through this website and related platforms.

These Terms govern your access to and use of our website (lecomeventcenter.com), marketing communications, event and booking registration forms, and any other services offered through this website. These Terms do not govern the purchase of tickets, which is handled separately by third-party ticketing platforms (see Section 6).

We reserve the right to modify these Terms at any time. When we make material changes, we will update the effective date above and post notice on our website. Your continued use of our services following such notice constitutes acceptance of the updated Terms.

You must be at least 18 years of age to use our services, submit forms, or engage in any transactional or marketing activity through this website. By using our services, you represent that you are 18 years of age or older. If you are under 18, please do not submit personal information through this website.

Your use of our services is governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, and protect your personal information, including how information is shared with our service providers and event partners. Please review it carefully.

By using our website and services, you agree not to:

• Submit false, misleading, or inaccurate information in any form.
• Use automated systems, bots, scripts, or other automated tools to access, scrape, or interact with our website or services.
• Interfere with or disrupt the integrity, availability, or performance of our website or underlying systems.
• Attempt to gain unauthorized access to any portion of our website, systems, or user accounts.
• Use our services for any unlawful purpose or in violation of any applicable law.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Collect or harvest personal information about other users without their consent.

You are responsible for ensuring that all information you provide through our website is accurate and up to date.

By providing your phone number and expressly opting in during sign-up, you agree to receive recurring automated marketing text messages (SMS/MMS) from LECOM Event Center at the mobile number provided. Messages may include event announcements, presale access codes, ticket on-sale alerts, booking confirmations, and promotional content related to LECOM Event Center.

Opt-Out: Reply STOP at any time to cancel. Reply HELPfor assistance. Message and data rates may apply. Message frequency varies (approximately 4–8 messages per month).

Consent is not a condition of purchase. You are not required to opt in to SMS communications to attend events or purchase tickets.

For email communications, you may unsubscribe at any time via the link in any marketing email. See our Privacy Policy for full details on communications preferences and opt-out rights.

LECOM Event Center does not sell or process ticket transactions directly through this website. Tickets for events at LECOM Event Center are sold through authorized third-party ticketing platforms (such as Ticketmaster and Eventbrite). When you purchase a ticket, you are entering into a transaction with that third-party platform, not with LECOM Event Center.

All ticket purchases are subject to the terms, conditions, and privacy policies of the applicable third-party ticketing platform. We are not responsible for any issues arising from ticket transactions conducted through those platforms, including but not limited to:

• Order confirmation, processing errors, or cancellation by the platform.
• Refund or exchange eligibility.
• Ticket transferability or resale restrictions.
• Pricing errors or service fees charged by the platform.

Deposits and payments for ice, turf, and private-event bookings made through this website are processed by our third-party payment processor (Square) and are subject to its terms and privacy policy.

For questions about a specific ticket purchase, please contact the ticketing platform through which you purchased directly.

LECOM Event Center shall not be liable for any failure or delay in performing its obligations, or for any cancellation, postponement, or material change to a scheduled event, caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, severe weather, fire, flood, or earthquake.
• Epidemic, pandemic, public health emergency, or government-mandated health orders.
• Government orders, regulations, or actions, including venue closure orders.
• Labor disputes, strikes, or civil unrest.
• Failure of essential utilities or infrastructure (power, HVAC, water).
• Acts of war, terrorism, or other force majeure events.

In the event that a show or event is cancelled or postponed due to the above circumstances, your remedy for any ticket purchases will be governed by the refund and exchange policies of the ticketing platform through which you purchased. We will communicate event status updates through our website and, where possible, via email or SMS to registered attendees.

Attendance at events held at LECOM Event Center is subject to the venue’s posted conditions of entry, which may include:

• Security screening: All guests and their belongings are subject to security screening upon entry.
• Prohibited items: Items that pose a safety risk or are otherwise prohibited by venue policy are not permitted; specific prohibited-item lists are posted at the venue and may be communicated in advance of events.
• Code of conduct: Guests are expected to conduct themselves in a lawful and respectful manner; disruptive, threatening, or harassing behavior may result in removal from the venue.
• Ejection policy: We reserve the right to eject any guest for violation of venue rules, without refund, at the sole discretion of venue management or security personnel.
• Photography and recording: Personal, non-commercial photography is generally permitted; professional recording equipment and use for commercial purposes require prior written authorization.
• Likeness: By attending an event, you acknowledge that LECOM Event Center may capture photographic or video content at events, which may include images of attendees, and that such content may be used for event promotion and marketing.
• Re-entry: Re-entry policies vary by event and will be posted at the venue or communicated in pre-event materials.
• Health & safety: All guests are expected to comply with any health or safety protocols in effect at the time of the event, as required by applicable law or venue policy.

All content on this website — including text, images, logos, graphics, video, audio, and software — is the property of LECOM Event Center or its respective licensors, and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, or otherwise exploit any content from this website for commercial purposes without our express prior written permission. Personal, non-commercial sharing (such as linking to our website or sharing event announcements on social media) is permitted.

OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LECOM EVENT CENTER DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We reserve the right to modify, suspend, or discontinue any part of our website or services at any time without notice.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LECOM EVENT CENTER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OUR WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR WEBSITE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM, OR (B) FIVE HUNDRED DOLLARS ($500.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY.

You agree to indemnify, defend, and hold harmless LECOM Event Center and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of our website or services in a manner not authorized by these Terms.
• Your violation of any applicable law or regulation.
• Your infringement of any intellectual property or other rights of a third party.
• Any content or information you submit through our website.

We reserve the right, in our sole discretion, to suspend or terminate your access to our website and services at any time and without notice, including if we believe you have violated these Terms or applicable law, or if your conduct may harm LECOM Event Center, our guests, or other users.

Termination of access does not limit any other remedies available to us, including claims for damages or injunctive relief.

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our website or services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Chemung County, New York, or, at your election, may be conducted virtually or by telephone.

Class Action Waiver: You agree that any arbitration shall be conducted on an individual basis only. You waive any right to participate in a class action lawsuit, class-wide arbitration, or any consolidated or representative proceeding.

Small Claims Exception: This arbitration provision does not prevent you from bringing an individual claim in small claims court where the claim qualifies under applicable small claims court rules and jurisdictional limits.

Opt-Out: You may opt out of this arbitration provision within 30 days of first agreeing to these Terms by sending written notice to us at the address in Section 16. If you opt out, disputes will be resolved in the courts specified in Section 15.

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes not subject to arbitration under Section 14, or where the arbitration provision is found unenforceable, shall be resolved exclusively in the state or federal courts located in Chemung County, New York.

You consent to the personal jurisdiction of such courts and waive any objection to venue in Chemung County, New York.

If you have questions about these Terms, please contact us:

LECOM Packs is an optional digital experience in which customers purchase credits and use them to open virtual “packs” containing prize cards redeemable for goods and experiences at LECOM Event Center (such as concession items, event tickets, seat upgrades, and VIP experiences). By purchasing credits or opening packs you agree to the following:

• Guaranteed value — not a game of chance.Every pack is guaranteed to contain prizes with a combined venue retail value at least equal to the pack’s purchase price. Randomness affects only which prizes above that guaranteed floor you receive. LECOM Packs is a blind-bag style product, not a lottery, raffle, or gambling product, and no prize is contingent on chance falling below the price paid.
• Credits. Credits are a prepaid balance usable only within LECOM Packs. Credits have no cash value, are non-transferable, and are not redeemable for cash except where required by law. Credit purchases are processed by Square and are final.
• Prize cards & redemption codes. Each winning card carries a single-use redemption code (QR and short code). A code is invalidated the moment venue staff redeem it. Keep your account and codes private — anyone presenting a valid code may be given the prize. Lost or stolen codes may be voided and reissued at our discretion.
• Expiration. Prize cards expire as stated on the card (event-specific prizes expire with the event; concession prizes generally expire 12 months after issue). Expired cards are void.
• Substitution. If a prize becomes unavailable (e.g., a cancelled event), we may substitute a prize of equal or greater venue retail value.
• Age. Credit purchases require a payment method — purchasers must be 18 or older or have a parent or guardian complete the purchase.
• Fair play. We may void packs, cards, or credits obtained through fraud, technical exploitation, or violation of these Terms.