Privacy Policy

LECOM Event Center is a live event and entertainment venue located in Elmira, New York. We host concerts, family shows, professional and recreational hockey, ice and turf rentals, expos, and community events, and we operate marketing and communications programs to keep fans and guests informed.

References to “we,” “us,” or “our” in this policy refer to LECOM Event Center as the party responsible for the personal information collected through this website and our communications programs.

We may collect the following categories of personal information:

• Contact Information: Your name, email address, and phone number when submitted through forms on our website.
• Communications Preferences: Your consent choices for SMS and email marketing.
• Booking & Event Details: Information you provide when requesting ice, turf, birthday, or private-event bookings, including event dates, party size, and related preferences.
• Waiver Information: Details you submit when signing a participation waiver for ice or recreational activities.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically when you visit our website.
• Submitted Content: Messages, survey responses, applications, or other content you submit through our contact, booking, or event forms.

We do not directly process ticket transactions. Ticket purchases for events at LECOM Event Center are handled through third-party ticketing platforms (such as Ticketmaster and Eventbrite), which operate under their own privacy policies. Deposits for ice, turf, and private-event bookings are processed by our third-party payment processor (Square).

We use the information we collect to:

• Respond to inquiries and provide requested services, including booking and waiver requests.
• Send event announcements, presale access codes, show updates, booking confirmations, and marketing communications, subject to your consent where required.
• Operate and improve our website and event programming based on usage data and feedback.
• Process sponsorship, partnership, group-sales, and vendor inquiries.
• Fulfill legal and regulatory obligations.
• Maintain the security and integrity of our website and communications systems.

We will not use your information for purposes materially different from those stated above without providing notice and, where required, obtaining your consent.

If you opt in to SMS communications, you agree to receive recurring automated marketing text messages (SMS/MMS) from LECOM Event Center at the mobile number you provide. Messages may include event announcements, presale codes, ticket on-sale alerts, booking confirmations, and promotional content.

Message Frequency:Approximately 4–8 messages per month; frequency may vary around event announcements and on-sale periods.

Opt-Out: Reply STOP to any message to cancel at any time. You will receive a one-time confirmation, and no further messages will be sent.

Help: Reply HELP to any message for assistance, or contact us using the details in the Contact Us section below.

Message & Data Rates: Standard message and data rates may apply depending on your carrier plan.

Consent is not a condition of purchase. You are not required to opt in to SMS to attend events or access services.

Record Retention: SMS opt-in consent records and related communications are retained for a minimum of four (4) years to comply with TCPA and A2P 10DLC carrier requirements.

SMS opt-in data and consent records are never shared with third parties for their own marketing purposes.

When you submit your email address through our website, you may receive marketing emails from LECOM Event Center, including event announcements, presale notifications, and promotional offers.

Opt-Out:You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in the footer of every marketing email we send, or by contacting us directly. We will process your request within 10 business days.

Transactional emails (such as form submission confirmations or direct responses to your inquiries) are not marketing emails and are not subject to marketing opt-out.

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Event Promoters & Co-Organizers: For events produced jointly with a promoter, team, or organizer, we may share relevant information with that partner for event operations and communications. Partners are expected to handle shared information consistent with this policy.
• Service Providers: We use trusted third-party platforms to operate our services, including:
  • GoHighLevel— our customer relationship management (CRM) platform, used to store contact information and manage communications.
  • Supabase— secure database storage for form, booking, and waiver submissions.
  • Square— payment processing for booking deposits.
  • Google Analytics— website analytics (see the Cookies & Analytics section below).
  • Email delivery platforms— for sending marketing and transactional emails.
  All service providers are bound by data processing agreements and are prohibited from using your information for their own marketing purposes.
• Legal Requirements: We may disclose information when required by law, court order, subpoena, or other governmental authority.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
• Protection of Rights: We may disclose information where we believe it is necessary to protect the rights, property, or safety of LECOM Event Center, our guests, or the public.

We use cookies and similar tracking technologies on our website. Cookies are small data files placed on your device that help us understand how visitors use our site.

We use the following categories of cookies:

• Essential cookies: Required for the website to function properly; these cannot be disabled without affecting site functionality.
• Analytics cookies: We use Google Analytics to collect aggregated, anonymized data about how visitors interact with our website (pages viewed, session duration, traffic source). Google Analytics may transmit this data to Google servers in the United States. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

You may also disable cookies entirely through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

We maintain reasonable and appropriate technical and organizational safeguards designed to protect the security, confidentiality, and integrity of the personal information we collect and maintain. These measures are consistent with the requirements of the New York Stop Hacks and Improve Electronic Data Security Act (NY SHIELD Act) and include:

• Access controls limiting who can view personal information.
• Transmission of personal data over encrypted connections (HTTPS/TLS) where technically feasible.
• Use of third-party platforms that maintain their own security certifications and data protection programs.
• Regular review of our data collection and storage practices.

No method of transmission over the internet or electronic storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

In the event of a security breach that compromises the confidentiality, integrity, or availability of your personal information, we will notify affected individuals in the most expedient time possible and without unreasonable delay, consistent with the requirements of the New York SHIELD Act and any other applicable state or federal law.

Notifications will be provided by email (at the address on file), written notice, or, where permitted by law, by posting a prominent notice on our website.

If you believe your personal information may have been accessed or used without your authorization, please notify us immediately using the details in the Contact Us section below.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law:

• SMS consent records: Minimum of four (4) years, as required by TCPA and A2P 10DLC carrier requirements.
• Email and contact records: Retained while your communications preferences remain active, and for a reasonable period thereafter for suppression (opt-out) purposes.
• Website usage data: Retained per Google Analytics default retention settings (26 months unless configured otherwise).
• Form, booking, and waiver submissions: Retained as needed to respond to your request and for business records purposes.

You may request deletion of your personal information at any time (see the Your Rights section below). Deletion requests are subject to any overriding legal retention obligations.

Under New York law and applicable federal law, you have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements (including the four-year SMS consent retention obligation).
• Opt out of marketing: Unsubscribe from SMS (reply STOP) or email (click Unsubscribe) at any time.
• Data portability: Request a copy of your data in a portable format, where technically feasible.

To exercise any of these rights, contact us using the details in the Contact Us section below. We will respond within 30 days.

Our website contains links to third-party websites, including ticketing platforms (such as Ticketmaster and Eventbrite), social media platforms, and venue partners. When you click a link to a third-party site, you leave our website and are subject to that site’s privacy policy and terms of use.

Ticket purchases for events at LECOM Event Center are processed directly by third-party ticketing platforms. We are not responsible for the data practices of those platforms and encourage you to review their privacy policies before completing a ticket purchase.

Our website and marketing services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have inadvertently collected information from a child under 13, please notify us immediately using the details below and we will promptly delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the “Effective Date” at the top of this page.
• Post a notice on our website homepage for a reasonable period following the change.
• Where practical and required by law, notify affected users by email.

Your continued use of our website or services after the updated policy is posted constitutes your acceptance of the revised terms.

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

For our terms governing use of this website, see our Terms of Use.